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Consumer Advocate 2010 Annual Report


March 22, 2011

We are pleased to provide you with a copy of our report for the 2010 calendar year.

It was another year of continuing stability in the auto insurance market with rates decreasing for a sixth consecutive year, bringing the average premium to $742.

Some of the issues in 2010 involved the continuing debate regarding the minor injury cap legislation and the government’s intention to prohibit the use of credit scores as an underwriting or rating tool in auto and house insurance.  There was also an increased concern for house insurance as a result of weather related damages that are increasing both in severity and in quantity over these past few years.

Our numbers for 2010 are as follows:

Total number of cases handled by our office……. 1659 (vs 1338 for 2009)

Breakdown:

Auto insurance                  51%
House insurance                 29%
Life and Health                 15%
Others                           5%
                               100%

Our website proved to be popular again, with a total of 35067 visits for 2010.

2010 marked the 6th year of operations for the Office of the Consumer Advocate.


                        2010    vs    2005

Auto            51%    vs    81%
House            29%    vs    12%
Life & Health        15%    vs     5%
Others            5%    vs     2%



270, avenue Douglas, pièce 406
Bathurst (N.-B.)
E2A 1M9

506-549-5555
1-888-283-5111
506-549-5559 télécopieur
1-877-549-5559

nb@cai-dma.ca

www.insurance-assurance.ca
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