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Consumer Advocate 2011 Annual Report

March 30, 2012

We are pleased to provide you with a copy of our report for the 2011 calendar year.

It was another year of continuing stability in the auto insurance market with rates decreasing for a seventh consecutive year, bringing the average premium to $731.

Some of the issues in 2011 involved a government working group review of the minor injury legislation and the government’s proposed amendments to the Insurance Act to ban the use of credit scores by insurers as an underwriting tool in setting premiums.

Our numbers for 2011 are as follows:

Total number of cases handled by our office……. 1604


Auto insurance 54%
House insurance 27%
Life and Health 14%
Others 5%

2011 marked the 7th year of operations for the Office of the Consumer Advocate.

  2011 vs 2005
Auto 54% vs 81%
House 27% vs 12%
Life & Health 14% vs 5%
Others 5% vs 2%

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