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Consumer Advocate 2008 Annual Report


We are pleased to provide you with a copy of our report for the 2008 calendar year.  The highlight for 2008 was the implementation of a new territories auto insurance rating system which replaced the old model that had been in place for many decades.  The new rating system is a much more accurate method of assessing risk and setting premiums across the various areas of this Province.  Our office has received very few complaints in regard to this new system.

In terms of files handled by our office for 2008, the total amount was 1,309 as compared to 1,739 for 2007 and 1,848 for 2006.  Auto and Home insurance files accounted for 84% of that total while Life and Health files accounted for a little over 15%.

Auto insurance files alone accounted for 64% of the total number of files as compared to 73% for 2007 and 82% for 2006.  Enquiries/complaints regarding insurance premiums have decreased by 25% over the past two years.  In 2007 it dropped by 14% and in 2008 it dropped another 11% while issues and concerns related to on going claims has taken the lead at 47% of all files for 2008.   

For the 4th year in a row Gloucester County led the way as the area with the highest number of enquiries to our office, accounting again for almost 30% of the total number, followed by Westmorland with 14%, York with 11% and Saint-John with 10%.

In only its second year of operation our Website has once again proven to be very popular with over 200,000 hits and with more than 18,000 visits for 2008.

The challenge to the minor injury cap legislation should prove to be one of the main issues of concern for the auto insurance industry in 2009.



Annual Report 2008.pdf
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