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Consumer Advocate 2009 Annual Report

March 22, 2010

We are pleased to provide you with a copy of our report for the 2009 calendar year.

2009 was a year of continued stability in the auto insurance market but with some signs of negative pressures in the house insurance market.  Auto rates went down for a fifth consecutive year, bringing the average rate in NB to $751.

Some of the issues in 2009 involved an apparent upward trend in house insurance premiums, the use of credit scoring by some insurance companies and the continuing challenge of the minor injury cap legislation.

As far as numbers are concerned, they are as follows for 2009:

# of cases handled by our office…….1338 (vs 1309 for 2008)


Auto insurance                     60%
House insurance                 22%
Life and Health                     14%
Others                                       4%

Our website proved to be popular again, with a total of 21219 visits for 2009.

2009 marked the 5th year of operations for the Office of the Consumer Advocate.

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